If AI can do customer service, it means it’s going to be the cheap customer service,” Klarna CEO Sebastian Siemiatkowski said ...

Outsourced social media customer service has rapidly become one of the most strategic investments for companies that rely on fast-paced digital engagement. As customer expectations rise and social ...

Outsourcing customer support can be a strategic move for businesses seeking to enhance their service quality while managing costs. Removing the overhead for training and employing staff for customer ...

The question isn’t whether to outsource but how it can enhance the customer service experience, lower operational risk, and ...

Recognized for customer service training excellence, innovation, outsourcing leadership, and its customer satisfaction ...

Investment and consolidation in the outsourced customer care industry is at its highest level ever, and is poised to continue its growth, according to a new report. Investor interest, as measured in ...

Liveops Recognized with Stevie Awards for Customer Service Training Scottsdale, United States - January 31, 2026 / ...

Sysco on Monday said it will outsource all of its U.S. customer service functions and layoff an undisclosed number of workers, the latest cost-cutting move by the Houston company to streamline its ...

LOS ANGELES--(BUSINESS WIRE)--Newegg, one of the leading tech-focused e-retailers in North America, has added a new turnkey customer service outsourcing solution to its portfolio of third-party ...

The mention of “outsourcing” in customer service brings up an image of a giant call center, in a foreign country, packed with people who work in 12-hour shifts. Companies partner with these centers to ...

Jessica is a digital expert and Board Advisor of Valux, LLC, a nationally recognized full-service digital marketing and PR company. Integrated sales and marketing agencies are defined by and built ...

LOS ANGELES--(BUSINESS WIRE)--Newegg, one of the leading tech-focused e-retailers in North America, has added a new turnkey customer service outsourcing solution to its portfolio of third-party ...